Da Pergola

Lovely location and we were looking forward to our stay. The courtyard is beautiful and the building has a lot of character. Unfortunately the hotel restaurant operates right outside some of the bedroom windows until 11.30pm which means there was a lot of noise in our room and kept us awake. Best that reception could offer was some earplugs which was pretty disappointing. Apparently complaints have been made about this multiple times to management but it's still an issue. Would not recommend, seems as though the restaurant is more important than paying hotel guests!

Da Pergola was one of the best accommodation experiences we had while in Portugal! From the gorgeous historic building to the lush garden and restaurant out front, the entire space is incredibly well designed and beautifully furnished. The guest lounge on the second floor is laid out like a traditional living room, and is lined in the most beautiful wall-to-wall blue and white custom tiles in the Portuguese hand-painted style. While our second-story room was quite modestly sized it was clean and neat and quiet with good morning light. We did not miss having a television and we felt like we had all of the comforts we might need for a short stay. The WhatsApp concierge made it possible to quickly communicate with the front desk, and we appreciated their assistance on more than one occasion. Cascais itself surprised us as an incredibly idyllic place. From the softly lapping waves at the small cove beaches to the dramatic crashing waves at Boca do Inferno and the winding streets lined with restaurants and small shops we found our stay to be incredibly charming. After having seen much of the entire center of town area on foot we are convinced that Da Pergola is the gem at the center. Perhaps the highlight for us was simply the level of service and attention to detail on the guest experience. Our stay was at the end of a 10-day trip to Portugal so while we had already seen plenty of generous and warm hospitality throughout our trip, the staff at Da Pergola really exceeded our expectations. We particularly enjoyed speaking with Anas at the reception desk - he not only assisted us with recommendations for where to watch the sunset, and things to do, but he also took a genuine interest in us and made us feel much more like we were guests being welcomed into somebody's home rather than simply guests at a hotel. Incredibly thoughtfully, he made sure to set aside some "to-go" breakfast bags for us when we had to leave earlier than breakfast service the next morning. Just unparalleled hospitality!

Loved my stay at The Pergola. Gonzalo was so friendly and helpful throughout. The hotel itself is a cute boutique hotel with a beautiful garden. Breakfast is also included. There was something that happened during breakfast that made the experience not great but Gonzalo made a huge effort to fix this. Not his fault or the fault of the hotel. I’d definitely be back again just from his great service.

Rooms are really small, no privacy between the bed and bathroom, divided by a sliding glass door....also there is a massive gap under the entrance door that doesnt isolate any sound, allowing a cold draft in from the corridor. No spoons to stir coffee/tea or even a bottle opener. Check in way too long, not ideal after travelling. Noisy cleaning staff, constant loud steps up and down the stairs, unfortunately we could even hear staff conversations on the phone loudspeaker. Nice setting for Breakfast out in the garden but again, everything very slow, the waiter taking our order left us talking to ourselves while taking the order to go elsewhere to do god knows what, we were left puzzled by this. Fantastic property and location but not worth the money, there are plenty of better places around for the same or even less of the amount paid. Didn't feel welcoming whatsoever, 1st and last stay, I'm afraid.